Refund policy

Returns, withdrawal and cancellations

Last updated: 21 October 2026

Change-of-mind returns

You may withdraw from your online purchase without giving a reason within 14 days, starting the day after you, or someone you nominate other than the carrier, receives the last item in your order. If the deadline falls on a weekend or public holiday, it extends to the next working day. You may also withdraw before delivery.

You can also sign in to your account to request a return or cancellation. Email remains available if you cannot access your account.

Notify us at hello@olyvune.com or at our correspondence address below with a clear statement that you wish to withdraw. Please include your name and order details. No prior approval or particular form is required.

Send the goods back within 14 days of notifying us. Please contact us before mailing so we can confirm the correct return address. This routing request does not restrict your legal right to withdraw. Our business address below is available for withdrawal notices and legal correspondence; return parcels should follow the confirmed instructions.

You pay the direct cost of returning non-defective goods unless we agree otherwise or applicable law requires us to pay. Return complete sets and accessories, with packaging where possible. You may inspect products as you would in a shop. Any deduction for diminished value will be limited to what the law permits for handling beyond what is needed to establish their nature, characteristics and functioning. We do not apply a blanket hygiene exclusion to bonnets or heatless curlers.

Refunds

For a full-order withdrawal, we refund the price paid and the cost of our least expensive standard outbound delivery option. Any extra charge for an upgraded delivery service is excluded. Refunds use the original payment method unless you agree otherwise, without refund fees.

We reimburse within 14 days of receiving your withdrawal notice, but may withhold reimbursement until we receive the goods or evidence that you sent them back, whichever occurs first, as permitted by law.

Faulty, damaged or incorrect goods

Contact hello@olyvune.com so we can arrange the appropriate remedy and necessary return costs. Your statutory conformity rights remain unaffected, including the minimum two-year legal guarantee available to EU consumers. Depending on the circumstances, the law provides for repair, replacement, a price reduction or a refund. These rights are separate from change-of-mind returns and any manufacturer's warranty.

Cancellations

Email us promptly to cancel before dispatch. We will act on your request and try to stop shipment. Once dispatched, interception cannot be guaranteed; your withdrawal and other statutory rights remain unaffected.

Contact and legal correspondence

Dries Vangeffelen trading as Olyvune
Sportpleinstraat 48, 3800 Zepperen, Belgium
Enterprise number: 1026.648.097
VAT number: BE1026648097
Email: hello@olyvune.com
Telephone: +32 485 49 98 50

Optional withdrawal form

To: Dries Vangeffelen trading as Olyvune, at the address or email above.
I/we give notice that I/we withdraw from the sale of the following goods:
Order number and goods:
Ordered on / received on:
Consumer name(s) and address:
Date:
Signature (only if submitted on paper):